Support
Support through tickets with a number and a status
We do not rely on scattered chats. Every support request becomes a ticket inside the platform that you and your team can follow, so nothing gets lost between messages.
How support works
- 1
Raise a ticket from the console
Choose the topic, describe the problem and attach a screenshot if needed.
- 2
The ticket gets a number and a status
Open, in progress, waiting for you, then closed.
- 3
Replies stay in the ticket
Every reply and decision is kept in one place your team can see.
- 4
Account access only with your permission
If support needs to look at your account, you get a time-limited approval request.
To help us help you faster
- The property name and the screen with the problem
- What you were trying to do and what happened
- A screenshot without guests' personal data
- We will never ask for passwords or card details