Payments
Money goes straight to your property's account
Hostelivo never holds reservation money. Each property connects its own account with a licensed payment provider. The platform only creates the payment request, verifies it and records it.
Payment path
Guest
Pays from the guest portal or the kiosk.
Payment provider
Your property's account with the provider you choose.
Your account
Settlement happens between the provider and your property under your agreement.
What Hostelivo does
- Creates the payment request or link
- Verifies the result with the provider's server
- Records the movement in the reservation ledger
Payment status is separate from reservation status
A reservation can be confirmed while payment is partial. So each status is stored on its own and you see it as it is.
- Unpaid
- Partially paid
- Paid
- Refunded
- Partially refunded
- A payment never counts as paid from a browser redirect. We check with the provider
- Amount and currency must match the request
- A repeated notification never doubles the amount
- Unsigned notifications are rechecked against the provider API
- After the stay folio closes, no new charges are added to the guest
- Every refund has a due date and an alert if it is late
- Provider credentials are encrypted and never sent back to the browser
Invoices without claims
E-invoicing has requirements set by the Zakat, Tax and Customs Authority. The platform does not claim to be approved for it.
- Current documents are drafts clearly marked as not a tax invoice
- The property issues the official invoice from its compliant system
- A receipt for every payment in Arabic and English
- Properties not registered for VAT get receipts only, with no tax line
- An issued invoice is never edited. Corrections use credit or debit notes
- Any link with the FATOORA platform stays off until requirements are met
Payment providers
Providers whose docs we reviewed
No provider has been tested in its sandbox yet. The status here comes from reading official documentation only.
Moyasar
Documentation available- Requirements
- The property onboards as its own Moyasar merchant with its own keys.
- Documented capabilities
- Embedded form and hosted invoices. Server verification. Full or partial refunds. Idempotency through our own ID. mada, Apple Pay, STC Pay.
- Notes
- Webhooks carry a shared secret, not a signature, so we refetch the payment before any change. Test keys available.
MyFatoorah
Documentation available- Requirements
- A merchant account and a key per country. Saudi Arabia has its own host.
- Documented capabilities
- Embedded payment, hosted page and payment links. Server verification. Full or partial refunds. Idempotency. mada, Apple Pay, STC Pay.
- Notes
- Webhooks are signed. Sandbox with a public test token. Multi-vendor needs approval.
Tap Payments
Documentation available- Requirements
- A merchant account with test and live keys.
- Documented capabilities
- Hosted checkout. Full or partial refunds. Idempotency valid for 24 hours. mada, STC Pay, Apple Pay.
- Notes
- Webhooks are signed. The marketplace model needs eligibility confirmed by Tap.
PayTabs
Documentation available- Requirements
- A merchant account. Test keys are generated automatically. A Saudi-specific domain.
- Documented capabilities
- Hosted page, payment links and invoices. Refunds on successful transactions.
- Notes
- Signed IPN. Partial refunds, idempotency and sandbox host not verified.
HyperPay
Documentation available- Requirements
- Credentials are issued at merchant onboarding.
- Documented capabilities
- Payment widget and server-to-server. Verification after redirect. Refunds.
- Notes
- Webhooks are encrypted. The docs portal must be confirmed as official. mada and STC Pay not verified.
Geidea
Documentation available- Requirements
- Credentials from the enablement team or the merchant portal.
- Documented capabilities
- Hosted checkout and wallets. Signed session creation. Full or partial refunds. Test cards include mada.
- Notes
- Callbacks are signed. Idempotency not verified.
See Hostelivo on a ready hostel
Properties with rooms, beds and bookings already in. Open one and walk through a day from booking to cleaning.